Pick your deposit, cancellation window and late rules, and get plain-English booking terms to paste on your site, quotes and booking form.
Choose what fits your business. The policy updates as you go.
A plain-English starting point, not legal advice. Have it reviewed if your business has special rules, like alcohol service or venue permits.
For your website, booking form and contracts.
Email it to yourself.We'll send your policy so you can paste it into quotes, texts and your booking form.
A clear cancellation policy says how much deposit holds a date, whether that deposit is refundable, how much notice a client must give to cancel, what a late cancellation costs, how rescheduling works and when the balance is due.
Only if your policy says so. Many service businesses make deposits non-refundable, or turn them into a credit toward a new date, because the deposit holds a date they turn other customers away for.
Common windows are 24 to 48 hours for appointments and 14 to 30 days for events. Use the time you would need to fill the slot with another booking.
Put the policy where clients see it before they pay: on your quote, on your booking form with a checkbox, and on your website. Ask them to confirm it in writing when they pay the deposit.
No. It is a plain-English starting point. If your business has special rules, such as alcohol service, venue permits or large contracts, have it reviewed by a professional.
